The Ontario Association of Certified Engineering Technicians and Technologists

CSPN Webinar 3: Exceptional Customer Service in Exceptional Times

May 25, 2020 at 02:00 AM until May 25, 2020 at 03:30 PM

This webinar aims to illustrate how to deliver service during exceptional times to build customer trust, loyalty and longevity.

Presented by the Customer Service Professional Network (CSPN), this webinar aims to illustrate how to deliver service during exceptional times to build customer trust, loyalty and longevity.
 
Learning Outcomes: 
  • Apply the 1:3 Model for service during exceptional times 
  • Identify functional and emotional customer needs for better communication 
  • Create stronger connections with customers during these exceptional times
Date: Monday, May 25
Time: 2:00 – 3:30 p.m. ET
Format: Webinar
Cost: Free
Presenter: Dr. Jaime Leal, Senior Facilitator, CSPN

Register: https://bit.ly/CSPN3

Dr. Jaime Leal is a trained psychologist, master NLP Practitioner, Certified Coach and Mentor for the Institute of eclectic psychology and certified negotiator with the Harvard methodology.  He has led multicultural and international teams of psychologists throughout Latin America for 5 years. 


 
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