The Ontario Association of Certified Engineering Technicians and Technologists

CSPN Webinar 4: Managing Difficult Conversations with Real Empathy

May 27, 2020 at 02:30 PM until May 27, 2020 at 03:30 PM

This webinar will emphasize how to manage challenging customer situations with empathy, compassion and trust.

Presented by the Customer Service Professional Network (CSPN), this webinar will emphasize how to manage challenging customer situations with empathy, compassion and trust. 

Learning Outcomes: 
• Identify the challenge and create opportunity for empathy when times are tough 
• Sustain empathy in exceptional times without burnout 
• Connect and humanize the service experience 

 
Date: Wednesday, May 27
Time: 2:00 – 3:30 p.m. ET
Format: Webinar
Cost: Free
Presenter: Dr. Jaime Leal, Senior Facilitator, CSPN

Register: https://bit.ly/CSPN4

Dr. Jaime Leal is a trained psychologist, master NLP Practitioner, Certified Coach and Mentor for the Institute of eclectic psychology and certified negotiator with the Harvard methodology.  He has led multicultural and international teams of psychologists throughout Latin America for 5 years. 

 


 
 
 
 
 
 
 
 
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