The Ontario Association of Certified Engineering Technicians and Technologists

CPD Webinar: Conflict Resolution

August 05, 2020 at 06:00 PM until August 05, 2020 at 07:30 PM

Presented by the Customer Service Professional Network (CSPN), this valuable training session is designed to...

assist professionals with understanding conflict, conflict causes and how to prevent/resolve conflict when it becomes prominent in the workplace. 

Learning Outcomes:
  • Recognize the root causes of conflict 
  • Identify and categorize different types of conflict 
  • Define characteristics of conflicts 
  • Understand how different types of behaviours can impact conflict situations 
​​Presented by:  Cory Atkinson, VP of Strategic Learning & Development at CSPN. 
Dates: August 5
Time: 6:00 p.m. – 7:30 p.m.
​Cost: Complimentary
cpd Approved
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